October 29, 2021

ONLINE MEDICAL DEVICE NOT ‘AS ADVERTISED,’ NOW BANG-GOOD.COM WON’T TAKE IT BACK OR REFUND $500

GRAVENHURST — Home shopping online has been a life saver for millions around the world who have been stuck inside due to COVID-19.

Consumers who rely on products they can’t buy in stores.

And while many customers are satisfied with many major international brand retailers — which all accept returns or take back items with no questions — not all goods online are “as advertised.”

Shopper Lois Cooper says she found that out the hard way.

She contacted MuskokaTODAY.com District News after she bought a piece of health care equipment that has been hard to find in Canada.

After searching the internet, she located the oxygen concentrator she wanted advertised on a website “all in English” from a company in China.

BangGood.com.

Problem is … she couldn’t read or understand it when the device was shipped to her last month.

“It’s all in Chinese — with no English,” explained Cooper in a consumer complaint to this newspaper.

Including the audio prompts and digital readouts.

“It’s all in Chinese. There’s no English anywhere. Not on the machine, the packaging, the instructions or in the manual.”

And she can’t read or understand Chinese.

BangGood.com told her to “go on Google for the translation.”

BangGood’s website shows the display written all in English.

A medical device Lois Cooper ordered from BangGood.com arrived with Chinese instructions and controls. BangGood told her to “go on Google for translation.” Now the Chinese company won’t replace it with an English version or refund her money — “almost $500.” “It’s a dishonourable way of doing business,” complains Cooper.

Cooper said she reached out to BangGood.com and has been corresponding by email with the overseas company almost daily to no avail.

But the company representatives refuse to replace or refund her money.

“It’s almost $500,” said Cooper, of the cost of the medical device.

At one point BangGood told her she had to pay to ship the oxygen concentrator back to China.

She says “it’s not made for the Canadian market.”

And all she wants is English version — or her money back.

Cooper says she’s dealt with the company before with no problem.

But this time they have been completely “uncooperative and unreasonable.”

“They’re not honourable. This is a very dishonourable way of doing business.

“Just take your money, send you the wrong product and that’s too bad.”

Cooper urges other home online consumers to beware when dealing with companies like BangGood.com.

MuskokaTODAY.com reached out to BangGood.com for comment on this consumer complaint story — but have not heard back from them.

If you’ve had similar consumer complaint experiences with BangGood.com or other companies with similar customer unfriendly policies, reach out to us at [email protected].