LAKELAND WON’T CUT POWER FOR COVID-AFFECTED CUSTOMERS

MUSKOKA-PARRY SOUND — Lakeland hydro customers impacted financially by the COVID crisis don’t have to worry about being cut off.

Lakeland Power says financial assistance is available to help people negatively impacted by the coronavirus.

“No customer experiencing financial hardship during this difficult time will be disconnected, so they can concentrate on the safety of their family and business,” assured CEO Chris Litschko Monday.

In addition, and to guard against the spread of COVID-19 Lakeland has closed their offices to the public for customer and staff protection.

In January, Lakeland Power’s pandemic and business continuity teams proactively met to prepare for a potential COVID-19 outbreak and says it will ensure continued customer service, health and safety of customers and staff, and electricity system reliability.

“Over the past few weeks, we have instituted many procedures to meet customer needs and ensure peace of mind for those who may experience further hardship,” added Litschko.

He says the company understands wages and business revenues may be negatively affected so for financial assistance customers are asked to visit the company website to learn more about the following valuable programs:

  • Ontario Electricity Support Program

  • Low-Income Emergency Assistance Program

  • Home Assistance Program

  • Affordability Fund

  • Budget Billing and,

  • Installment Plans

Litschko says Lakeland Power supports its customers and therefore is asking anyone experiencing hardship to please contact their dedicated customer service staff for funding options, and flexible payment arrangements: Monday – Friday, 8:30 a.m. – 4:30 p.m.

“We will continue to monitor COVID-19 and its effects on our customers and operations. Ensuring our customer’s peace of mind while providing the best customer service possible is a priority.”

For further information contact Sharon Shipston, customer service manager ext.: 228 or [email protected]